Refund policy

At Nutri9 we want your shopping experience to be simple and transparent. Below we explain how cancellations and returns work.

Cancellations

You can cancel your order as long as it has not yet been processed. Once the order is being processed, it can no longer be cancelled; in that case, you can request a return after delivery, under the conditions below.

To request a cancellation, go to the customer area at account.nutri9.pt, log in with your email and select the order and product you want to cancel, or contact us at contact@nutri9.pt.

Returns

Returns follow the rules established by the European Union. You have 14 days from receiving the product to request a return.

Return due to change of mind
If the return is due to withdrawal on your part (i.e. you changed your mind), the return shipping costs are your responsibility.

Return due to a defect or delivery problem
If the return is due to a product defect or a delivery problem, we will review the case. Once confirmed, all costs associated with the return are covered by us.

How to return

After you request the return, we will email you all the instructions needed for the process.

Once we receive the returned product, we will inspect it. Within a maximum of 7 calendar days we will give you an answer and, where approved, issue the refund.

Refunds

Refunds are issued to the same payment method used for the purchase, unless otherwise agreed. The refund time may vary depending on the bank or payment method.

Contact

For any questions about cancellations, returns or refunds, contact us at contact@nutri9.pt — we will be happy to help.